Q How can I send my photo to Photos2Stitch?

A Photos can be uploaded via our online order forms, attached to emails or sent to us by post.

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Q How long will my preview take?

A Previews are usually emailed to you within 1 - 2 days.

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Q Once I have approved my preview how long before I receive my cross stitch kit?

A Kits are usually posted within a few days of receiving your payment. If you need the kit quickly or by a certain date please call us. We can usually oblige unless we are exceptionally busy (at Christmas for example!).

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Q If I am not happy with the preview do I still have to pay?

A No, we only ask for payment once you are 100% happy with the preview and agree to go ahead.

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Q Why are there so many thread colours in my cross stitch kit?

A We use around 50 colours to give a good representation of your original photo. Please refer to our online guide for more details.

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Q What are my delivery options?

A 

UK

STANDARD DELIVERY - Preparation of your Photos2Stitch order will take 1-3 days after which it will be shipped by First Class Royal Mail

EXPRESS DELIVERY - We will prioritise preparation of your order and ship by DPD courier with tracking information and a 1-hour delivery slot

CHART ONLY BY EMAIL - No charge

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INTERNATIONAL

STANDARD DELIVERY - Preparation of your Photos2Stitch order will take 1-3 days after which it will be shipped by Royal Mail International Standard

TRACKED DELIVERY - We will prioritise preparation of your order and ship by DPD courier with tracking information and a 1-hour delivery slot

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Q I’m not sure what thread count to chose.

A Please see our online guide to colour and detail.

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Q There are parts of the photo I do not want in the final design. Can these be removed?

A Yes, almost always. Backgrounds, blemishes, aerials on roofs, red eye and other unwanted items can usually be removed or changed to something copied from other parts of the photo

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Q Will I have to sort the threads into different colours when my kit arrives?

A Threads come pre-sorted on organiser cards easily identified by a colour code corresponding to the printed chart.